FAQs

Guest Relations

You may store your luggage with our bell staff team located at the Main Lobby.

Yes, there is a safety box in each guestroom. There is no fee to use.

We do have minibars in the room to chill your food. The minibars in the guestrooms will chill items; it does not act as a refrigerator.

You may visit Tour Desk area to utilize the complimentary Microwave.

We sincerely apologize that we do not have a freezer available to store guest food items.

You may contact our hotel lost and found department at 1 671-6461835 extension 5041

Dining

Breakfast is served in our Islander Terrace (ground level of the Main Tower) and in Caffe Cino, coffee shop located lobby level.

Mon-Sat 630am-1030am and Sun 630am-1000am
Please be sure to present your breakfast coupon at the restaurant, if your room is inclusive of breakfast.

Lower Lobby level of our Main building

Pool / Beach / Wellness Center

We apologize; however, the usage of pool is only for our In house guests, that are registered in the system.

The pool is located on the ground level of the Main Tower from 8:00 am - 9:00 pm (lifeguard on duty from 8 am to 6 pm daily)

General

Based on availability, early check in may be available with a early check in fee.

Late check out is based upon availability. For HHonors members, if available, the latest is 2pm, after 2pm the charge will be 50% off the room rate and after 6pm is 100% of the room rate (based on availability)

Yes, there is a $15.00 per person fee / per way. To arrange airport pick up you must provide your flight details upon making the reservation. To the airport, the shuttle runs ever 30 mins on the hour. Suggest being at the airport 2 hours before your departure flight.

Yes, we do have a complimentary self service parking. Valet parking is also available at with a fee.

Directions

Please take the stairs next to Caffe Cino, and walk out towards the Tree Bar area.

The swimming pool is located on the ground level of the hotel. Please take the stairs next to Caffe Cino, and walk out towards the Tree Bar area. The swimming pool is open from 8 am to 9 pm.

Breakfast is served at the Islander Terrace, located in the Main Tower, Lower Lobby Level.

The Microwave is located in the Main Tower, Tour Desk Hallway.

The Executive Lounge is located in the Premier Tower, 7th Floor.

The Gym / Wellness Center is located in the Premier Tower, Lower Lobby Level.

MAIN TOWER – Laundry room is located on floors 3, 5, 7 and basement of Main Tower building
TASI TOWER – 1st and 4th

MAIN TOWER – Ice Machines are located on floors 4, 5, 6 and 7
PREMIER TOWER – Ice Machines are located on all guestroom floors
TASI TOWER – Ice Machines are located on all guestroom floors, except the basement

HHonors

We would like to thank you for being a loyal HHonors Diamond Member. We will note your request for an upgrade; unfortunately we are unable to confirm upgrades. Upon your arrival our Front Desk will be happy to welcome you and advise if your accommodations have been upgraded for your stay.

We are very sorry but unfortunately HHonors members do not receive a discount at any of our restaurant outlets.

HHonors Gold Members do receive a 5th night free, when booking reward stays only. This benefit does not apply when making regular reservations where the member is paying for room and tax charges.

24-48 hours after you check out of the hotel the points will be credited by the HHonors Customer Center

Bookings made on 3rd party websites are not eligible for HHonors points. Bookings made on Hilton.com and directly with the hotel are able to earn points. If you do not see your reflected please email our Hilton HHonors champion. [email protected]

Executive Lounge Guests

Based on the type of reservation that you have made and also your Honors tier status. All Hilton Honors Diamond Members have access to Executive Lounge for Continental Breakfast. Hilton Honors Gold Members have a My Way choice of 1,000 Points or Continental Breakfast at our Executive Lounge.

Executive lounge access in only for guests staying in our Executive rooms and Premier Suites. Gold & Diamond Members can bring a plus one with them as complimentary to the Executive Lounge.

Special Occasion / Special Requests

Congratulations! We are excited to be a part of this special occasion. When dining in our restaurants please inform your server so we may provide you with a special dessert.

We will be happy to ensure extra comfort for your wife during her pregnancy. Our staff will provide a hassle free and comfortable stay. We would like to congratulate you and your wife on your pregnancy. If you would like to upgrade your room, please contact our front desk or reservation department, to see what rates may be available.

Early check-in is based upon availability and additional fee may apply.

We will make note of your special requests however we are not able to guarantee.

Internet

WIFI is available for a nominal fee.

Free wifi is located in the main lobby of the hotel.

Room Request

Bottled Water 2 bottles a day fee for additional bottles
Instant Coffee In room
Tea Bag In room
Ice Bucket In room
Electric Kettle In room
Iron & Ironing Board In room
Indoor Slippers In room
Mini Bar In room
Toothbrush & Toothpaste In room
Shampoo & Shower Gel In room
Smoking All rooms are Non-smoking; There will be a Fine for smoking in the room.
Call to Local No. "9" + Local No.
Charge of Local Call Every Call US$1.00
From Room Call to Room 3 Digit Room No. - "70" + Room No.; 4 Digit Room No. - "7" + Room No.
From Room Call to Operator "0"
From Room Call to Chinese Staff "5512"
From Room Call to Korean Staff "31"

Reservations

The fee for a change in reservations will be based on the type of reservation made. Please see a front desk agent or call our reservations department to inquire.

Late check out is available depending on availability and a fee may apply.

We thank you for choosing to stay with us however we apologize as we are not able to guarantee your requests unless it is specified on your type of booking. However, we will surely do our best to accommodate your requests to ensure a comfortable and hassle free stay with us.

Maximum of 2 adults and 2 children or maximum of 3 adults. There is a fee for an extra bed to be placed in the room. Additional fees may apply.

All major credit cards including Discover/Union Pay